Returns & exchanges

Anyway, we owed you a “Thank you!” for ordering a product from marsback.com. We hope you are delighted with the items to receive from Marsback, but if you are not perfectly satisfied with it, return it within 30 days following delivery for a refund or exchange. No Restocking Fee will be charged except the shipping fee.

The following items are not eligible for Marsback Refund Policy:

1. a) Promotional items;
2. b) Gift and freebies;
3. c) any items purchased from dealers or re-sellersand not marsback.com directly.

Warranty

We offer a 1 year manufacturer warranty following delivery for any failures or defects that occur through normal use.

The warranty won’t be renewed for the replacement.

Return & Exchange

We accept the return for reasonable up to 30 days following delivery, no further process if out of the Guarantee. To be eligible for a return, the item must in its original package with all original contents undamaged. (We strongly recommend you keep your packaging for at least the first 30 days after purchase)

Accessories or other items received as part of a promotional offer or gift must be returned for a refund or exchange along with the original product. Marsback cannot accept returns products that had been altered, scratched, or marked.

The customers will be charged for shipping costs of returns. No restocking fee be charged for the return items (Subject to availability).

To return the item purchased from Marsback, please note:

1. a) Shipping charges on return merchandise are at the customer's expense;
2. b) Items lost in transportation will not be compensated for.
3. c) Refunds for return merchandise will be processed within two weeks after receiving the return package. (Refund amount of merchandise value only.)

For exchange, the wrong item received or faulty items are applicable.

To exchange or return, please email Marsback Team to hi@marsback.com.

Cancellation

Cancel the non-processed order

Please email our Customer Service with your order number and reason to hi@marsback.com.

Cancel the ship-out order

The request for canceling the ship-out item is not acceptable.

Cancel the failed-delivery order

1. a) Unsuccessful delivery caused by the customer: The refund will less shipping cost & the restocking fees 50% (Subject to availability);
2. b) Failed for an unknown reason: We will make a re-ship or refund for you.

* PRE-ORDER products will be shipped within the specified time. (The specific shipping date will be displayed on the product name of the product details page.)

Refund (If applicable)

The refund will be issued within two weeks of confirming. Further steps and information please message our Customer Service via hi@marsback.com.

Kind reminders:

1. a) Additional duties and/or taxes will not be refunded;
2. b) The shipping fee will not be refunded;
3. c) If you have yet to receive a refund after processed, initially check your bank account again. (Please contact your credit card company or bank, it may take some time before your refund is officially posted.)

Responsibility

A full refund or replacement will be made when the cost is caused by Marsback. However, the loss and responsibility should be covered on your end when delivery failed due to your reasons:

1. a) Inexactly or wrong provided shipping information;
2. b) Unsuccessfully delivery due to the receipt is nor home;
3. c) Refusal to pay taxes levied by customs in the destination country by local laws, resulting in the destruction or loss of the parcel.

Kind reminders for unsuccessful delivered caused by the above reasons:

1. a) The re-ship or the refund will be processed after received the return package;
2. b) Shipping charges on the original items and the new package will at your expends.

For more detail information please consult at hi@marsback.com.

Duty

All products in marsback.com are VAT excluded

Please learn more about the customs policy of your countries. The price doesn’t include any duties or fee customs clearance.