- When will my order ship?
Our products usually ship within 2-5 BUSINESS days. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
- How long will the shipping take?
Shipping may take 8-21 days depending on the location and the shipping method selected. We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care Center.
- Can I change the shipping address for my order?
We will be happy to change the shipping address for your order! Please email email@example.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. We are unable to change or update a shipping address once an order has been shipped. However, you should still be able to update your address on the USPS website.
- Do you combine orders?
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.
- Why is my order unfulfilled?
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
- Can I have my order delivered to a PO Box address?
Sorry! We don’t deliver to PO boxes. :)
- Do I need to pay import taxes?
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or shipping total. Marsback is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Please note, Marsback is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
- My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email us at firstname.lastname@example.org with your order number and tracking information so that we may assist you further! :)